Refund and Cancellation Policy

 

This Refund and Cancellation Policy (“Policy”) governs the refund and cancellation procedures for the services provided by M/s eKLAVYA (“Company,” “we,” “us,” or “our”) through our e-learning platform for Ayush students website (the “Website”). By using our services, you (“User,” “you,” or “your”) agree to comply with this Policy.

  1. Enrollment and Payment

1.1 Enrollment: To access our e-learning platform and services, you may need to enroll in a course or program offered on our Website. Enrollment requirements, fees, and payment details are specified on the respective course or program pages.

1.2 Payment: All payments for enrollment in our courses or programs must be made in accordance with the payment instructions provided on our Website. We may use third-party payment processors to handle payment transactions, and your payment information will be subject to their respective terms and privacy policies.

  1. Cancellation and Refunds

2.1 Cancellation by User: If you wish to cancel your enrollment in a course or program, you must notify us in writing or through the cancellation process provided on our Website. The cancellation request will be subject to the following conditions:

(a) Time of Cancellation: Depending on the course or program, there may be specific timeframes within which cancellations are permitted. Please refer to the respective course or program page for any applicable cancellation deadlines.

(b) Refund Eligibility: Cancellation requests made within the specified cancellation period may be eligible for a refund. However, certain courses or programs may have specific non-refundable components, and in such cases, those components will be clearly indicated on the respective course or program page.

2.2 Refund Processing: If your cancellation request is approved, refunds will be processed using the original payment method used at the time of enrollment. Refunds may take a reasonable processing time, and any applicable transaction fees or charges incurred during the refund process may be deducted from the refund amount.

  1. Course Completion and Satisfaction

3.1 Satisfaction Guarantee: We strive to provide high-quality educational content and services. If you are dissatisfied with the course or program you have enrolled in, please contact our customer support within a reasonable timeframe to discuss your concerns.

3.2 Access Duration: The duration of access to the course or program content may vary depending on the specific offering. Please refer to the respective course or program page for details regarding access duration.

  1. Course and Program Changes

4.1 Changes by Company: We reserve the right to make changes to the course or program content, structure, instructors, or any other aspects without prior notice. However, we will make reasonable efforts to communicate any significant changes to enrolled users.

4.2 Refunds due to Changes: In the event that we make substantial changes to a course or program that materially affects your ability to access or derive value from the content, you may be eligible for a refund. Such refunds will be evaluated on a case-by-case basis.

  1. Dispute Resolution

5.1 Dispute Resolution: If you have any concerns, disputes, or questions regarding refunds or cancellations, please contact our customer support. We will make reasonable efforts to address and resolve your concerns in a fair and timely manner.

  1. Amendments to the Policy

6.1 Policy Updates: We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our Website. Your continued use of our services after the Policy has been updated constitutes your acceptance of the revised terms.

Please review this Refund and Cancellation Policy carefully. If you have any questions or require further clarification, please contact us at origin.eklavya@gmail.com